JD Edwards EnterpriseOne Training and Support

Many DWS customers trust and highly value our JD Edwards EnterpriseOne development and technical expertise.

Customers often have their own develop resources and complement their own resources with resources from DWS to achieve particular project objectives. DWS is always happy to work closely with customers, and to share our skills and experience. As we work with customer resources we are frequently asked to provide specialist training – we are always happy to do this.

Because of the nature of the work we do with customer our project managers, developers and quality assurance professionals get to know some customers very very well. In situations where brand new modules are being developed and delivered, or where DWS is heavily modifying an application, the team from DWS is very well placed not only to do deliver the project but also to support the delivered solution.

“DWS were chosen to develop several phases of modifications to support Acal’s European rollout of JDE EnterpriseOne XE. The vast majority of these modifications have been developed on time and to budget with a high ‘right first time hit rate. They are a great team to work with.”

Support Services

DWS ensure you achieve maximum productivity from your system providing consistent, integrated, long-term support. At DWS, we are set-up to provide a total support environment on an on-going basis – not just for the duration of a discrete project. We have continued to provide support services to many of our clients over many years.

We provide:

  • Service Management
  • Helpdesk support
  • System monitoring and daily administration
  • Incident resolution
  • Off-site technical support and system management
  • Pay for support bundles and draw down when required
  • Fixed and predictable costs
  • SLA Driven

Training

DWS can provide bespoke on-site technical training to development staff. This type of training can help experienced staff members to learn about the latest changes in the higher releases via our ‘net Change’ training. Or we can help bring on new staff members who are new to JD Edwards EnterpriseOne development.

Find out how to reduce your custom footprint by up to 75% and de-risk your next upgrade with the Dimension(TM) Suite from DWS.
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