Support Services

DWS ensure you achieve maximum productivity from your system providing consistent, integrated, long-term support. At DWS, we are set-up to provide a total support environment on an on-going basis – not just for the duration of a discrete project. We have continued to provide support services to many of our clients over many years.

We provide:

  • Service Management
  • Helpdesk support
  • System monitoring and daily administration
  • Incident resolution
  • Off-site technical support and system management
  • Pay for support bundles and draw down when required
  • Fixed and predictable costs
  • SLA Driven

Training

DWS can provide bespoke on-site technical training to development staff. This type of training can help experienced staff members to learn about the latest changes in the higher releases via our ‘net Change’ training. Or we can help bring on new staff members who are new to JD Edwards EnterpriseOne development.

 

Our Customers